Refund policy

At MPFreaks, your satisfaction is our priority. Please read our return policy carefully before making a purchase.

Eligibility We accept returns within 14 days of delivery. To be eligible, items must be unused, in their original packaging, and accompanied by proof of purchase.

Non-returnable Items

  • Opened software or digital licenses
  • Consumables (cables, strings, drumsticks) once opened
  • Special order or custom items

How to Initiate a Return Contact us within 14 days of receiving your order:

You may also visit us in store at Detroit House, Office 904 - Dubai Motor City - Dubai - United Arab Emirates.

Refunds Once we receive and inspect the returned item, we will process your refund within 5-7 business days to your original payment method.

Exchanges If you received a defective or incorrect item, we will exchange it at no extra cost. Please contact us within 48 hours of delivery.